Telephony and Mobile Connect for EVV

The eRSP™ Telephony and Mobile Connect feature is a fully integrated time and attendance service that provides real time visibility to work activity performed at your client locations. Using the telephone or mobile device, employees can clock-in when they arrive and clock-out when they leave as well as report on activities that happened during the visit. The eRSP™ Visit Verification features include Client Caller ID and Mobile GPS to verify the location as well as Caregiver and Client Pin, Voice and Digital Signature features to further verify parties involved.

VISIT VERIFICATION: eRSP™ is fully integrated with the following State Medicaid Visit Verification solutions.

  • Sandata
  • HHAeXchange
  • AuthentiCare
  • Tellus
  • Optum
  • CareBridge
  • eMedNY
  • UHIN
  • eXPRS

GO PAPERLESS: eRSP™ uses the clock information to provide realtime on-site service status on the calendar, and the automatic posting of the actual hours worked eliminating countless hours chasing and posting paper time sheets.

PATIENT OUTCOME TRACKING: The eRSP™ Care Notes feature enables the Agency to customize Patient Outcome Tracking questions and trigger follow up tasks based on specific answers.

ALERTS: And finally, the eRSP™ Telephony and Mobile Connect features provides a variety of alerts to enable quick reaction to potential missed service opportunities.


  • Caller ID and GPS Enabled
  • Required ADL Posting
  • Customizable Care notes
  • Digital Signatures
  • Visit Instructions
  • Visibility to Open Shifts
  • Two Way Messaging
  • Multiple language prompts


  • Real-time on-site status
  • Daily assignment status listing
  • Automatic posting of time sheet claims
  • Fully integrated call exception resolution
  • Call logs and exception reports
  • Open Shift Broadcast


  • Late shift alerts
  • Care Provider Clock In Reminders
  • Second level escalation alerts
  • Resolution notifications
  • SMS and Email alert notification messages
  • Customizable tolerance levels